Will and Diana are seriously the best landlords I've had here in LA! I've dealt with some really horrible slumlords in the past and lived in places that were unsafe and not up to code. Will and Diana actually care about you and their properties. They have an online portal which makes maintenance requests and rent payment super convenient. The property manager actually did a real walk through with me before I moved in which made me feel so much more comfortable. They are very quick to respond and are very professional. The rent is a little high, but I feel it's worth it cit the quality of care. I hope to stay here for years to come. I was also not promoted in any way to write this review. I truly recommend renting with them!

I have been working with Tiao Properties for some time and had the best experience with the entire team. They took great care of my property and always made themselves available to my many questions.

I used to work for Tiao Properties as an office assistant so I can attest for how much care and dedication Will & Diana give to their work. I think that both of them are trustworthy, genuinly nice and caring people. They are always striving for their clients' best interest. Be it their real estate clients or tenants at the properties they manage, they want them to feel truly at home. For these reasons, I knew that I will be seeking their services once it was my turn to buy a house. Will and Diana helped me and my husband find our first home together. It was my first time buying a property. Even though I had previously worked for Tiao Properties, I was more involved with the property management side of the business and not so much with the real estate side so, I wasn't very familiar with the process. Even so, everything was very clear and they were easy to work with. Diana is organized and always looking for ways to improve and make the process easier for her clients. Will is very proactive and a good negotiator. Together, they make an excellent team. In addition, although it was not my husband's first time buying a property, he also felt the process was much easier when working with them compared to his previous experience with other agents. We tried browsing for listings and going to open houses by ourselves but the place we ultimately chose was one that Will found about after talking with the listing agent. It was a property that would have been very difficult for us to find and one that we would probably not even consider before. Will and Diana helped us during the entire process and in all the​ steps required for closing escrow (e.g. inspections, contingencies removals, requests for repairs, etc.) We have been enjoying our new home for the past several months and we still think that they helped us find the perfect fit for us.

We have worked with Tiao properties for years now. The entire crew is kind, hard-working, friendly and they get the job done! Will is such a superstar and is wonderful and pleasant to work with. His dedication to his clients and his projects are unparalleled. 10 stars if I could 🙂 highly recommend Tiao Properties!

Very happy to be writing this review as Will, Mary Jo, and the team at Tiao went above and beyond to sell our property in Silver Lake! We came to them after a bad experience with another local agent. To complicate matters even more we were in the process of moving from LA to Sydney, Australia. Not only did Will and team reassure us that they would be able to get the job done, they actually coordinated repairs, landscaping, and made sure that the house looked its best when potential buyers came through during each open house! All the while they kept us updated on what was going on. We’re happy to say that where other agents failed, Tiao Properties succeeded! I would highly recommend them for all your real estate needs! In addition to being good, competent agents, they’re also nice people. Thank you!

Best little studio! Great experience for my first apartment.

Will did a fantastic job in helping me sell my duplex property. It was a tricky deal with multiple escrow fallouts and difficult buyer demands, but he was able to help navigate all the issues strategically and with a steady hand. Additionally, WIll is a rental property investor and runs a property management company, so brings with him a wealth of knowledge and resources – a valuable addition to any RE investor’s team. This is my second successful deal with Will, and I’d highly recommend him whether you’re buying or selling multifamily properties.

In all my experience with property managers, it does not get better than Tiao Properties. They managed an investment property for a mutual client. They were always extremely professional, took full responsibility for overseeing all matters with the property, and all had the best team attitude. I look forward to working with them again. Would recommend them to anyone seeking property management or looking to list. Thank you, Will & Co.!

What an AMAZING team to work with and make the stressful process of home purchasing a lot smoother! We are absolutely happy with how knowledgeable the whole team is, very responsive, attentive, and how the team really looked out for our best interest. Many realtors just want to push you to close but they were super patient with us as they really understood our needs and what we were looking for. Definitely recommend Tiao Properties!! Thank you so much for helping us during this long process and really making it a memorable one.

Will Tiao and his team stand apart from the competition in LA. They have had years of successes in real estate sales, management, and development in key parts of LA. It is because of their sterling reputation that my partner and I entrusted Will and his team with our purchase and sale of three different types of residential properties: condominium, single family residence, and multifamily property. From our experiences, here are top three reasons why we recommend Will and his team and would use him again for our next purchase or sale:1. Will is a great advocate when it comes to negotiating offers and counteroffers and in dealing with other parties. His stunning background in international trade policy and Hollywood comes into play here at the client’s advantage. Will helped us strategize and obtain good outcomes on all of our sales and purchases.2. Will is a great advisor. His strong local knowledge about the neighborhoods and local regulations is founded on his brokering, property management, and development experience in LA. From neighborhood safety, zoning, entitlements, easements, to landlord-tenant matters, we knew we could count on Will and his team to get it right.3. Will is a great connector and has deep connections in the real estate industry. He is just one speed dial away if you need a solid connection to a handyman, a CPA who advises real estate investors, a real estate attorney, or a home staging specialist. We’ve consulted with everyone Will has recommended and have been happy with them all.Will and his team have handled all of our matters expeditiously and to our great satisfaction. We wholeheartedly recommend them for any residential matters in LA.

I just closed on a house in Redondo Beach with Will. He is fantastic! Very upfront so he earned my trust right away. He provided us the inspection report before we made an offer so everyone had the right expectations going in. He is very pleasant to work with even when things come up. We had a situation because it was 2 houses on a lot and there was no HOA which presented a problem securing the loan. Will took the lead to determine what needed to happen and worked between our lender and the insurance folks to come up with a solution. He also worked with the buyers to ensure a team came in to clean the house, which was left very mess, so we could move in. He is a real pro and I would use him again and highly suggest you do too!

Will Tiao did a phenomenal job helping us sell a multi-family apartment building we inherited and had not personally managed. Not having any real estate experience ourselves, the thought of trying to sell a very old building with long-term tenants and low rents was daunting. But Will’s in-depth knowledge of our area and the market, and his personal as well as professional experience in dealing with properties such as ours, inspired our confidence. But before we decided to list with Will we wanted to talk with a few other agents and Will graciously encouraged us to do just that. He was never pushy but was always ready to talk with us and offer his help.As a seller I wanted an agent that I felt comfortable working with but also one that I thought would represent us well to potential buyers. Will was personable and professional and demonstrated solid media and marketing skills. Having interviewed other agents we felt that some wanted to list high because they thought that’s what we wanted; others wanted to list low because they saw all the downsides of the property. We felt Will’s recommended listing price was the most honest and realistic and based on a strategy which resulted in our final sales price being $200,000 over the listing price. We couldn’t have been more pleased.During a crazy seller’s market, Will handled the onslaught of calls and offers with ease. He was patient and coached us through the process of selling and doing a 1031 exchange. Will worked diligently to keep the sale moving forward smoothly despite some unexpected glitches. Will has a ready laugh that kept things light when I started to get stressed. Will was definitely a godsend and we highly recommend him and Tiao Properties.

If you are SERIOUS about selling your home (or duplex in our case) and get the best price for it and service, then I wholeheartedly recommend you to contact and sign a contract with Will Tiao and his highly efficient team. Or just get a no-frills consultation from him! We made the mistake of listing with another real estate agent, without doing due diligence, and she sat on our properties wasting a whole year without even bringing one offer–any offer as we told her! Then we found Will (on Yelp!) and we have never looked back. We got the best personal service and several offers and our property was sold at an excellent price and way over what was listed with the previous agent. I was originally skeptical after our bitter experience with the previous agent and was hesitant with Will, but he pleasantly proved me wrong. He also gave us a commission break as he also found the buyer (no third party). Please get moving with Will, who has many potential investors, if you are serious about selling, buying, getting the best service, flexibility and an expert! Mark my word, you will not regret it.

This is a review of Tiao Properties as a full service real estate and property management company ..Rental Review:One of the best decisions I made when deciding to rent my house was hiring the services of Tiao properties. They truly “manage” in every sense of the word.The Amazing team (lead by Diana Tiao) was extremely professional in dealing with the tenants, and provided a constant stream of communication with regards to property issues and maintenance.A thorough screening process of the tenants was conducted way before anyone was allowed to occupy.They took care of daily maintenance needs. The team had an array of contractors and handymen that were utilized when property wear and tear issues arose.They advised and managed all the finances, updated accounts, kept very organized bookkeeping and even took care of the financials regarding tax reporting.The resources and management experience available during my rental period enabled me to have full confidence and trust that someone was looking out for my property and for me.I would recommend Tiao properties as a true one stop shop when it comes to property management.My experience with them as a management company, was the main reason I chose them to sell my house… they are that good!Realtor/Sales Review:They say that selling your house is one of the most stressful times of your life and I would have to respond with “Not when you have Will Tiao as your realtor!”The sale was fairly easy, painless and certainly not stressful. The level of experience and knowledge that was provided, made for a very straightforward and calculated sale.Will was forthcoming with plenty of information. He consistently communicated with me during the entire process and gave accurate timelines throughout.Will was the driving force behind the decision-making and his transparency and professionalism were the key factors in closing at $263K over asking!I very much trusted Will through this process and look forward to working with him again in the future.

Will and Diana were exceptional from start to finish in selling our duplex on West 6th Street. Drama-free real estate professionals you will appreciate and can trust.

Will is not merely a real estate broker, he’s a real estate coach. The bottom line is that I would not have a closed deal right now had Will not been involved with our purchase. We were faced with inordinate challenges on this project but working with Will allowed us to finalize it without the stress that could have unfolded had he not navigated the waters as thoughtfully as he did. Not only is Will a skilled negotiator with a knack for reading business situations and social dynamics extremely well, he’s so incredibly knowledgeable about the real estate industry and how it works, I felt like I received a graduate level course on complex real estate matters at the same time I got a difficult deal closed. If you are the type of person who cares about working with a professional who prioritizes their quality of work, values a deep knowledge of the real estate market, and cares to be exceptional at what they do, you will love working with Will. He’s EQ + IQ meets real estate. His monthly seminars on real estate are also excellent — it’s how I came to know his team and I’m very grateful I did. We are basically counting the days until we can work with him again!

Will and his team were wonderful! The entire team is responsive and very good at what they do. At any time, either Will or his team was able to solve the problem, especially from the tenants, very quickly. Will as an agent is also able to guide us through the complex buying process. I highly recommend them and would give them 10 stars if I could. Thanks Will! You rock.

I was searching around for a property management company and came across Tiao properties through Yelp.They gave us insight to all that they do in regards to property management and some referrals to great experienced vendors.They have a great online property management system that takes care of rent payments even repair requests. Will and team have been very professional managing the property, even helped mediate a good conclusion with a problem tenant.Besides being a great property management team, Will is very knowledgeable in all things real estate. He has answered all my questions and concerns regarding my real estate portfolio. As well as put us in contact with others to help on the finance side. Thanks for all your help and guidance!

Will and his team were wonderful! The entire team is responsive and very good at what they do. At any time, either Will or his team was able to solve the problem, especially from the tenants, very quickly. Will as an agent is also able to guide us through the complex buying process. I highly recommend them and would give them 10 stars if I could. Thanks Will! You rock.

Broker Will Tiao and his wife Diana are a wonderful Real Estate team! I'm a Real Estate investor and was relocating back to Los Angeles earlier this Spring after a decade and Will was able to get me a great deal in a very tough LA market. Will is extremely bright, professional, hard-working, adept, personable and FAST and has a great knack for negotiating and getting offers accepted (so important for buyers in this very competitive LA Market.) I had a fairly complex financing scenario, a very challenging schedule and considered MANY possibilities before landing on the right one. Will was very flexible and adaptable, able to keep up with it all and worked diligently to get me the right deal. I was dealing with him remotely a lot of the time – which was not a problem at all – Will often works with international buyers and he was fully equipped to do everything virtually which was an absolute lifesaver for me! I often buy fixers for renovation but was new to the area and Will has a great extended team of folks who can mobilize quickly to help with inspections, property evaluations, repairs, etc. which helped immensely in making decisions and speeding along what was already a very aggressive closing timeline. Every referral he made was excellent. The day after closing, the electrician was in the door! Will has a great network within Los Angeles and a wealth of Real Estate experience including property management, residential RE and what I consider to be his specialty: the ins and outs everything to do with investment properties. I have often made referrals to him for friends from legal questions, leasing and property management and everyone comments how great he is. Will and Diana currently manage a property for friends of mine and they are so pleased to know their place is in good hands! These folks are true gems and I highly recommend checking out their brand new office on the border of Silver Lake and Echo Park at 2146 Sunset Blvd, Los Angeles. Cheers Will and Diana! Thanks again!

Since moving to LA, I have been leasing from them for almost 2 years on Cahuenga. The application process and everything were very smooth. Our prior manager Nicole was friendly and quick to respond. Our new manager hasn't been very responsive, but fortunately, Christina at the leasing office has been amazing and super quick to get things done (shout-out to Christina!). I'm moving out now due to relocation, but I highly recommend Tiao Properties to anyone who looks for a reliable and professional property company in LA. Thank you Christina, Nicole and Tiao Properties for the experience!

Tiao Properties are the best! The website is very efficient and easy to use — which makes paying rent and filing maintenance needs a breeze. Mary Jo is always on it, whatever you need. They took over management of the apartment complex I live in a few months ago and everything I needed fixed in my place was immediately taken care of. Highly recommend!

Was super helpful in referring me to an escrow company in California that could help us out. We are located in Pennsylvania so trying to transfer land from mom to son and finding someone in PA with a California license has been difficult. They recommended someone and were extremely nice and prompt with their responses. Nice people they are. ^_^

I worked with Will and his team to purchase my first apartment building (which they are now managing as well). The process was really great and from the beginning I felt like Will really understood what I was looking for in a property. It wasn't long before we identified a building I loved with the right cash flow and price. As I was on the other side of the country through most of escrow, the team at Tiao Properties managed the inspections and kept me up to speed on what was going on. Overall I've been really happy with their services as a buyer's agent. I'll update when I have a bit more experience with the property management side.

This has been my 4th rental property. Up until now, my landlords have been nightmares! From not taking care of a roach infestation to ignoring electrical issues for months. I’ve been renting from Tiao properties for a few years, and I’ve never had a better landlord! They are very kind and responsive. They take care of any concerns or issues in a timely manner. They did a full walk through with me at the start of my lease and took note of my concerns. They fixed all the issues that were noted from the beginning. This was my first time living alone to really figure out myself and my life. It meant everything to have good landlords that I knew would take care of me when something came up. I’m now buying my own house, but I highly recommend Tiao properties. This has been a wonderful and relaxing experience and I’m very grateful!

Will and his team were awesome. First off, just an unbelievably nice guy, who made the whole rental process pleasant and seamless. A consummate professional, Will was a great communicator, and always made himself available for questions, etc. Definitely recommend.

The team at Tiao Properties, led by the amazing Will Tiao, did a wonderful job. We were first-time buyers and they clearly & calmly walked us through the nuances of the process. It's a very competitive market, but we felt like we had some of the most savvy people in the Los Angeles real estate game fighting for us. In the bidding process, Will and his team put their years of experience toward helping us strategize. And after our bid was accepted, they could have taken their foot off the gas but instead did a great job negotiating to get us the best deal possible. Will also seems to know the right person for every type of issue that could come up and we are continuing to rely on him for these recommendations. We strongly recommend Tiao Properties, particularly for first-time buyers.

Will and Diana at Tiao Properties have been my guides through the real estate puzzle that is Los Angeles multi-unit housing. They helped me find the property that fit my budget, they managed the property during the time I owned it and also helped me sell in record time and over asking when it came time to sell. I appreciate their market smarts and their kind demeanors. They are on speed dial for the next time I get back into the market.

Will Tiao did a phenomenal job helping us sell a multi-family apartment building we inherited and had not personally managed. Not having any real estate experience ourselves, the thought of trying to sell a very old building with long-term tenants and low rents was daunting. But Will’s in-depth knowledge of our area and the market, and his personal as well as professional experience in dealing with properties such as ours, inspired our confidence. But before we decided to list with Will we wanted to talk with a few other agents and Will graciously encouraged us to do just that. He was never pushy but was always ready to talk with us and offer his help.As a seller I wanted an agent that I felt comfortable working with but also one that I thought would represent us well to potential buyers. Will was personable and professional and demonstrated solid media and marketing skills. Having interviewed other agents we felt that some wanted to list high because they thought that’s what we wanted; others wanted to list low because they saw all the downsides of the property. We felt Will’s recommended listing price was the most honest and realistic and based on a strategy which resulted in our final sales price being $200,000 over the listing price. We couldn’t have been more pleased.During a crazy seller’s market, Will handled the onslaught of calls and offers with ease. He was patient and coached us through the process of selling and doing a 1031 exchange. Will worked diligently to keep the sale moving forward smoothly despite some unexpected glitches. Will has a ready laugh that kept things light when I started to get stressed. Will was definitely a godsend and we highly recommend him and Tiao Properties.

Will and Diana at Tiao Properties have been my guides through the real estate puzzle that is Los Angeles multi-unit housing. They helped me find the property that fit my budget, they managed the property during the time I owned it and also helped me sell in record time and over asking when it came time to sell. I appreciate their market smarts and their kind demeanors. They are on speed dial for the next time I get back into the market.

This is a review of Tiao Properties as a full service real estate and property management company .. Rental Review: One of the best decisions I made when deciding to rent my house was hiring the services of Tiao properties. They truly "manage" in every sense of the word. The Amazing team (lead by Diana Tiao) was extremely professional in dealing with the tenants, and provided a constant stream of communication with regards to property issues and maintenance. A thorough screening process of the tenants was conducted way before anyone was allowed to occupy. They took care of daily maintenance needs. The team had an array of contractors and handymen that were utilized when property wear and tear issues arose. They advised and managed all the finances, updated accounts, kept very organized bookkeeping and even took care of the financials regarding tax reporting. The resources and management experience available during my rental period enabled me to have full confidence and trust that someone was looking out for my property and for me. I would recommend Tiao properties as a true one stop shop when it comes to property management. My experience with them as a management company, was the main reason I chose them to sell my house … they are that good! Realtor/Sales Review: They say that selling your house is one of the most stressful times of your life and I would have to respond with "Not when you have Will Tiao as your realtor!" The sale was fairly easy, painless and certainly not stressful. The level of experience and knowledge that was provided, made for a very straightforward and calculated sale. Will was forthcoming with plenty of information. He consistently communicated with me during the entire process and gave accurate timelines throughout. Will was the driving force behind the decision-making and his transparency and professionalism were the key factors in closing at $263K over asking! I very much trusted Will through this process and look forward to working with him again in the future.

I have found Will, Diana, and the team at Tiao Properties to be a vital resource. The team brings a unique expertise to all of their client's properties through their combination of Commercial Brokerage and Property Management. As someone that works in Commercial Real Estate, I believe this unique mix creates a team that understands the purchase side of the business as well as the property management side- this allows them to focus on the full spectrum of needs for their clients. The ability to understand the cap rates and numbers on the purchase as well as the nuances of property management in LA creates a team that can deliver you from start to finish. If you are looking for an expert in multi-family real estate in LA – you've found the team that can help with the search (step 1) all the way to the last step of effectively managing the property as an income stream. Highly recommend!

Will did a fantastic job in helping me sell my duplex property. It was a tricky deal with multiple escrow fallouts and difficult buyer demands, but he was able to help navigate all the issues strategically and with a steady hand. Additionally, WIll is a rental property investor and runs a property management company, so brings with him a wealth of knowledge and resources – a valuable addition to any RE investor’s team. This is my second successful deal with Will, and I’d highly recommend him whether you’re buying or selling multifamily properties.

Will, Diana, Mary Jo and Mario have been a godsend for me. I recently moved internationally, and had planned to have my home sold before we left. I hired one of the best known brokers in Silver Lake (won't name them here!) and was stunned at their total failure to deliver even a single offer on a gorgeous home in a prime Silver Lake location. I fired them and hired Tiao, and immediately felt the difference. Will and his team are pro-active, creative, smart and they treat your property with the kind of care and concern as if it were their own. In addition to taking care of the cleaning, staging, and landscaping, and photography that had to be redone, the Tiao team work quickly and efficiently–all of which is very reassuring. I am now optimistic for a great deal and smooth closing.

Will and Diana at Tiao Properties have been my guides through the real estate puzzle that is Los Angeles multi-unit housing. They helped me find the property that fit my budget, they managed the property during the time I owned it and also helped me sell in record time and over asking when it came time to sell. I appreciate their market smarts and their kind demeanors. They are on speed dial for the next time I get back into the market.

Will Tiao and his team at Tiao Properties are terrific. I purchased a property from a seller they represented and they were professional, responsive, polite and honest — so much so that months later when I was looking for an agent to represent me, I contacted Will. He has now represented me on three different properties and each and every time I have been thrilled with the result. Will is efficient, knowledgeable and hard working. He consistently delivers without ever complaining. If you work with Tiao Properties, you can sleep well at night knowing you're in very capable hands. I strongly recommend them.

We used Tiao properties (Will Tiao) as our broker to find our income property which is a four plex in Echo Park. We found Tiao Properties as a referral and we want to spread the word on how wonderful they are! Will diligently pursued all the listings as soon as they came up and advised us on which properties suited our goals and needs. After the purchase, we hired them to do our property management as well. The transition was seamless. Will, his wife, Diana, and Nelle (their assistant) have done a fantastic job with the property management. The change of ownership was a bit rocky at first as the previous owner did not notify the tenants until practically the day before COE of the change in ownership. Nelle jumped right on it and worked with the tenants to explain the new ownership and collected rent from 12 tenants. They are very knowledgeable on the rent control laws and experienced on how to handle tenants. They respond very quickly to us (landlords) and tenants. We are very happy with their professionalism and expertise and would highly recommend them to anyone looking to buy, sell, or someone in need of property management.

Will is not merely a real estate broker, he’s a real estate coach. The bottom line is that I would not have a closed deal right now had Will not been involved with our purchase. We were faced with inordinate challenges on this project but working with Will allowed us to finalize it without the stress that could have unfolded had he not navigated the waters as thoughtfully as he did. Not only is Will a skilled negotiator with a knack for reading business situations and social dynamics extremely well, he’s so incredibly knowledgeable about the real estate industry and how it works, I felt like I received a graduate level course on complex real estate matters at the same time I got a difficult deal closed. If you are the type of person who cares about working with a professional who prioritizes their quality of work, values a deep knowledge of the real estate market, and cares to be exceptional at what they do, you will love working with Will. He’s EQ + IQ meets real estate. His monthly seminars on real estate are also excellent — it’s how I came to know his team and I’m very grateful I did. We are basically counting the days until we can work with him again!

We reached out to Tiao Properties to rent our 4 bedroom house in Burbank and instead they sold our house. We could not be more pleased. COVID has created so much disruption and uncertainty for the world. We feel so lucky to have Will and Diana by our side – clearly and confidently navigating us through every step of the sale, managing our expectations, and delivering to them.Back in May, our family bought a house in a different state as an investment property. We were planning to renovate and use it as a rental property. In July, we decided to relocate for the remainder of the summer and invited Will to look at our Burbank home. He felt confident that we could get over the average price of a Burbank rental. Maybe we should consider living in our other home? At the end of the summer, we decided not to return to Burbank. We came back in October to pack up the house and get it ready for rental. Diana did a thorough walk-through of the house. We took all her recommendations for home improvements and her team handled it.After looking at comps and the real estate market, Will encouraged us to sell. We quickly ran the numbers, spoke to our trusted advisors, and agreed.The house was ready for viewing by November. After one open house, we had 4 offers above list price. Will carefully discussed our options, never pushing us in any direction. Granted we were in a situation where there were no bad options, he did a really good job of providing just enough detail for us to see the right option. We completed escrow last week and are now looking for our next investment opportunity.We are very happy with the level of communication, access, and speed at which Tiao Properties responded to our needs. We also really appreciate that they pointed us to a better opportunity when they could have kept us as a customer for a longer period of time. These are highly intelligent and trustworthy people who not only listened to our concerns, but also showed us where we should go.As a point of comparison, we used a different realtor when we bought the Burbank home. She never actually succeeded in showing us a home we liked. I don’t think she really took the time to understand what was important to us. We found our Burbank home on our own, but went through her for the purchase. And then she disappeared to Burning Man when we were closing on the house.When you’re dealing with one of the biggest financial transactions of your life, it’s really important to pick the right team. While we are sad to say goodbye to Burbank, we feel that we made the right decision for our family. Thank you, Tiao Properties!

We reached out to Tiao Properties to rent our 4 bedroom house in Burbank and instead they sold our house. We could not be more pleased. COVID has created so much disruption and uncertainty for the world. We feel so lucky to have Will and Diana by our side – clearly and confidently navigating us through every step of the sale, managing our expectations, and delivering to them.Back in May, our family bought a house in a different state as an investment property. We were planning to renovate and use it as a rental property. In July, we decided to relocate for the remainder of the summer and invited Will to look at our Burbank home. He felt confident that we could get over the average price of a Burbank rental. Maybe we should consider living in our other home? At the end of the summer, we decided not to return to Burbank. We came back in October to pack up the house and get it ready for rental. Diana did a thorough walk-through of the house. We took all her recommendations for home improvements and her team handled it.After looking at comps and the real estate market, Will encouraged us to sell. We quickly ran the numbers, spoke to our trusted advisors, and agreed.The house was ready for viewing by November. After one open house, we had 4 offers above list price. Will carefully discussed our options, never pushing us in any direction. Granted we were in a situation where there were no bad options, he did a really good job of providing just enough detail for us to see the right option. We completed escrow last week and are now looking for our next investment opportunity.We are very happy with the level of communication, access, and speed at which Tiao Properties responded to our needs. We also really appreciate that they pointed us to a better opportunity when they could have kept us as a customer for a longer period of time. These are highly intelligent and trustworthy people who not only listened to our concerns, but also showed us where we should go.As a point of comparison, we used a different realtor when we bought the Burbank home. She never actually succeeded in showing us a home we liked. I don’t think she really took the time to understand what was important to us. We found our Burbank home on our own, but went through her for the purchase. And then she disappeared to Burning Man when we were closing on the house.When you’re dealing with one of the biggest financial transactions of your life, it’s really important to pick the right team. While we are sad to say goodbye to Burbank, we feel that we made the right decision for our family. Thank you, Tiao Properties!

I interviewed so many realtors before finally deciding on Will and Ken to help me with my purchase of my first multi family property. I chose them because they seemed the most experienced in the space, and I liked that they also had a property management company in case I ever needed those services in the future.Ken was my main point of contact throughout the buying process and it was a great experience. My favorite parts about working with this team were:1. They truly work in your best interest. Some other agents may push you to close on a deal purely because it will get them paid faster. Ken was absolutely not like that. He was not afraid to say “I don’t recommend moving forward with this deal.” He wanted to make sure you felt comfortable in your decision and felt good about moving forward. Even after we entered escrow, he made sure to check in with me that I am still feeling good about the transaction, and reiterated that we can cancel escrow if we needed to. We ended up cancelling escrow on a property where we found major issues, and Ken was very supportive throughout the whole process.2. They really know their stuff. If you are looking for a team that knows all of the little nuances about buying multi family and property management in LA, this is the team for you. There were so many small details, like rent freezes, permits, inspections, etc. that I would have never known if not for this team. Even though I was working with Ken and Will on the real estate side, Diana on the property management side went out of her way to answer my questions about property management. They are some of the most knowledgeable people in the space, especially for the LA market.3. They are well connected. The property I ended up purchasing was an off-market deal brought to me by their team. This helped because there was no competition for the offer, and it expedited a lot of the process. Especially in this competitive market, off market deals are where you can still find a lot of value, so you need a well-connected agent. This team is that and more. In addition, because of their property management business, they are very well connected to plumbers, handymen, contractors. inspectors, etc. I will definitely continue to lean on them as I manage my first property.The three points above were the highlights of my experience, but overall it was such a pleasant experience working with them. The cherry on top was they even sent me a gift basket and Lowe’s gift card after I closed! Small detail, but was a great end cap to a long buying process. I’m very happy with my decision and will continue to work with them for future purchases.

Worked with Ken and Will on my last duplex purchase. First off, market conditions are pretty rough right now and finding an investment property in the SoCal area proves to be near impossible. After months of searching, we finally identified a great deal. Got accepted on the first offer. Ken helped negotiate a very favorable deal in my favor. It was one of the more difficult transactions as the seller did not perform to no fault of ours. Despite that, these two calmly guided me through the turmoil and helped negotiate our way through it to get the deal done. Honestly, I lost my cool a few times and these two professionally kept my eyes on the prize. In the end, it all worked out and I pocketed an extra chunk of change to work on the property.

I just purchased a large apartment building through Will Tiao, and was thoroughly impressed with his and his team's professionalism throughout the deal. Will did an incredible job marketing the property, and because of that, I knew this was going to be an extremely competitive situation (which it was). Will represented me on the deal, and was straightforward in telling me that he was representing other parties. I was impressed with how open and fair he was with the whole process. He communicated clearly, letting me know exactly where my offer stood, and eventually with his guidance was able to land the deal. Once we opened escrow, he made sure everything was smooth for myself and the Seller. Whenever there were potential hiccups, Will anticipated them and dealt with them ahead of time so they wouldn't become real obstacles. In these uncertain economic times, it's more important than ever to find a commercial broker that you like, trust and can refer. I would wholeheartedly recommend Will Tiao and Tiao Properties for any multifamily apartment deals you may be considering.

Real estate transactions are an absolute nightmare. They’re surrounded with huge financial obligations, stress, and can tax you beyond the breaking point. That is why it is so incredibly important to surround yourself with broker’s that represent YOU with integrity and honesty. Give yourself the chance to work with Will and Diana Tiao. Not only are they exceedingly proficient and resourceful, they are great people. Yes, I had 10 offers within one week of listing. Yes, they alleviated stress by referring me to trusted skilled tradesmen (extremely important). But, what sets them apart more than anything else? They actually care. Do yourself a favor and give them a call. It starts with a conversation that can create a relationship that’ll last you a lifetime.

Although we didn't go with this agency for our property, I would still highly recommend Will and his team. They are very knowledgeable and reliable… Will was great in explaining the comps and our area's duplex market… my housemates already had another agent already in place but Tiao and Will were my my suggestion.